Bugaboo Cameleon Complete Stroller Base Color: Dark Grey Review

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(More customer reviews)I have enjoyed my bugaboo cameleon. However, recently -- almost 2 years after purchasing this expensive product -- the brake broke. Customer service was impossible to reach. I was left on hold and then dropped. My email went unanswered.
I visited the retailer I'd purchased it from in hopes they could somehow help me. They explained that the (cheap) plastic gear that should hold the wheel in place when parked had cracked. They told me to order the part and they'd put it on for me. Again no luck contacting Bugaboo customer service to get this part. I asked the retailer to try to contact them for me. They eventually reached someone who said they would replace the whole chassis. I waited for it to arrive. Two weeks later though, I received a phone call instead from someone high up in customer service.
The representative told me they had not processed the chassis replacement since I barely? if at all? fell under the 2 year warranty. They also told me that they did NOT SELL any replacement parts (I had never asked for a whole product replacement -- I had originally just wanted to purchase a new plastic gear or even a new entire brake system to install)! I was shocked! The representative repeatedly stressed that Bubagoo had never advertised this stroller as "unbreakable". I thought it was a strange response. I countered that they also had never advertised the stroller as "unfixable" either and that it was crazy they would sell something this expensive but not sell or otherwise provide replacement parts for its repairs.
In my case, they apparently are going to send me the replacement chassis (we'll see if it actually ever arrives) but have basically warned me I am on my own if it happens again. .. . I wanted other purchasers to know about this because I am sure I'm not the only person to have problems with my brake -- it always felt poorly designed -- or other customer service issues on this product. 2 years is obviously not enough life to get out of a stroller that is this expensive!

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Bugaboo Cameleon Complete Stroller The Bugaboo Cameleon is for parents who don't like to compromise on value, safety and fashion.It is for parents who want it all for their child.This baby stroller presents parents with the latest innovation, materials and colors.A Bugaboo Stroller reflects the personalities of the family with tailored fabric colors presenting an opportunity to mix and match with the base colors. The Bugaboo Stroller featured is the Cameleon.It is one of the few strollers whichincludes a DVD with the user kit for parents who may have trouble working some of the nuances of the baby stroller. The Bugaboo Cameleon Stroller is loaded with features including a reversible seat, reversible handlebar, multi-position seat, bassinet, aerosleep mattress and compact fold.Bugaboo offers high end products for high end parents.The seat and the bassinet can be used separately from the baby strollers frame. The Bugaboo Cameleon distinguishes itself through a modern design which is hip and trendy with parents.The stroller has a functional, streamlined design and unique personality.A trademark of Bugaboo is its modern design and ease of use.

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